CLINICAL SYSTEMS CONSULTING

Clinical Operations

  • Optimize Clinical Flow and Efficiency

  • Instrument Setup and Organization

  • Develop Clinical Follow-up Protocols

  • Sterilization Center Design and Implementation

  • Create Patient Handouts and Take-home Instructions

  • Establish Morning Meeting Protocols

  • Compliance Scripting and Protocols

  • Scripting for Anxious or Complex Patients

  • Verbal Skills Training

Digital Lab Systems

  • Assess Digital Clinical Systems

  • Organize Digital Clinical Workflows

  • Team Training on Digital Best Practices

  • Implement the Digital Coordinator Role

  • 1:1 Training with Digital Coordinator

 

Communication Team and New patient call CONSULTING

Training and Scripting

  • Scripting and Verbal Skills Training for Scheduling and Patient Care Teams

  • Strategies for Making All Callers Feel Like VIPs

  • Methods for Building Relationships with Potential Patients

  • New Patient Call Scripting and Verbal Skills Training

  • Outbound Call Training to Follow Up on New Patient Leads

  • Strategies for Keeping a Schedule Full and Productive

Call Center Setup and Management

  • VoIP systems

  • Planning and Setup of Call Centers or Patient Care Centers

  • Staff Planning Models

  • Development of Call Scorecards and Metrics

  • Customized, Repeatable Training Programs

Enhancing Practice Efficiency

  • Divert Calls Away from the Front Desk

  • Build a Dynamic Communication Hub

  • Improve Coordination Between Clinical and Scheduling Teams

  • Increase Customer Satisfaction and Team Morale 

MANAGEMENT AND ADMINISTRATIVE SYSTEMS CONSULTING

Leadership and Organizational Planning

  • Leadership Needs Assessment

  • Organizational Planning to Support Practice Growth and Role Alignment

  • Defining Office Manager and Leadership Team Roles

Training and Development

  • Training for Office Managers and Leadership Teams

  • Development of Management Systems

Human Resource Systems and Tools

  • Recruitment and Interview Techniques

  • Candidate Screening Protocols

  • Orientation and Onboarding Programs

Performance and Strategic Management

  • Performance Management and Reporting

  • Strategic Planning for Practice Efficiency

Enhancing Communication and Efficiency

  • Strengthen Collaboration Between Clinical and Scheduling Teams